A personal career counselor
for every New Yorker.
Careerpath365 is an AI-powered adult career counseling layer for New York City's Workforce1 Career Center network. Guidance is available to residents of all five boroughs, in their language, around the clock.
The densest labor market in America, one appointment at a time.
NYC's Workforce1 Career Centers serve job seekers across all five boroughs. Career advisors are skilled — but caseloads make sustained one-to-one guidance nearly impossible. Residents wait for appointments, then navigate WIOA programs, CUNY certificates, union apprenticeships, and sector training on their own.
Careerpath365 gives immigrants, displaced workers, justice-involved New Yorkers, and career changers practical guidance around the clock.
"Every New Yorker deserves practical career guidance when they need it."
Five capabilities, one intelligent layer.
Careerpath365 layers onto the City's existing case management and WIOA reporting workflows — no new infrastructure, no data migration, no vendor change.
AI Career Pathway Advisor
Maps each New Yorker's skills, work history, and goals to in-demand city occupations — healthcare, tech, construction, transit, hospitality — with the shortest training route.
Training & Funding Discovery
Automated eligibility screening across WIOA Title I, SBS Workforce1 services, CUNY and HRA training programs, and employer tuition assistance. One-click apply and deadline reminders.
Conversational AI Counselor
Multilingual — Spanish, Chinese, Bengali, Russian, Haitian Creole — embedded in the resident portal, with clean escalation to Workforce1 career advisors.
Employer Connection Portal
NYC employers post roles, name the credentials they value, and see the pipeline of residents training toward them. Outcomes tracked to 90-day retention.
Case Manager Intelligence
AI-prioritized caseloads across all five boroughs, at-risk flags, automated WIOA compliance reporting, and equity insight by Community District.
See the full architecture
Data model, AI reasoning layer, SSO for residents and SBS staff, and full data ownership retained by the City.
The advisor she couldn't afford, always in her pocket.
A warehouse worker in the Bronx retraining for logistics tech. A parent in Brownsville weighing two certificate programs on a Sunday night. A newly arrived resident in Queens translating a foreign credential into a New York City job. Careerpath365 meets each of them the moment they show up — with a plan, a next step, and a Workforce1 advisor one escalation away.
- Multilingual conversation across the city's top spoken languages
- Contextual — knows the resident's plan and history
- Clean handoff to Workforce1 career advisors when needed
- Every interaction logged for continuity of care
A national model for equitable, AI-powered workforce development — starting in New York City.
Sixteen weeks from kickoff to production. Zero disruption to Workforce1 operations. Full data ownership retained by the City.
More residents served, with the team you already have.
Careerpath365 gives every resident in New York City an AI career counselor available 24/7 — while your case managers gain a caseload tool that triages, documents, and follows up for them. Here is what that means in practice.
What residents get — in every neighborhood
- A personalized career plan built in minutes, not weeks — based on their goals, experience, schedule, and barriers.
- Funded training programs they qualify for, with the paperwork path explained step by step.
- A professional resume and interview practice built from their real background.
- Job search and application tracking in one place, so momentum is never lost between visits.
- Veteran, reentry, and second-chance resources mapped to local providers.
Residents who never walk into an office — shift workers, caregivers, people with transportation barriers — finally get career help on their own terms.
How it fits the workflow you already run
- Residents complete intake and skills assessment online before their first appointment, so staff start every meeting with a full picture.
- Case managers see a live caseload dashboard: who is stuck, who needs a nudge, who is ready for a referral — prioritized automatically.
- Training-program and employer referrals happen inside the portal, with each step logged against the resident's record.
- Outcome reporting (placements, credentials, retention) rolls up automatically for WIOA and board reporting.
- Data stays with the City — export, audit, and retention follow your policies.
No rip-and-replace: it layers on top of your current case-management tools and intake forms.
more residents served per case manager
The AI handles first contact, career planning, resume building, and routine questions around the clock. Your staff spend their hours on the residents who genuinely need a human: complex barriers, funding decisions, and employer relationships. Same headcount, several times the throughput.
resident satisfaction scores
Residents get instant answers at midnight, progress they can see, and shorter waits for staff time. That shows up directly in your client-satisfaction and follow-up survey numbers — the metrics your board and federal funders review.
See it on your own residents' journey
Book a 30-minute demo call with our team. We'll walk through exactly how the portal connects to your current intake, case management, and reporting workflow — and show what a 3–4× productivity gain looks like for a caseload like yours.
A one-page PDF to share with workforce board chairs, mayors, city councils, county executives, and agency leadership.
Fundable with dollars SBS already administers.
Careerpath365 is a career-services delivery system, not a new entitlement. That places it inside the allowable-cost categories of the federal streams below. We will build the budget narrative and cost allocation with your finance team.
See the investment model →WIOA Title I — Adult & Dislocated Worker formula funds
Program page ↗Career services, individual training accounts, and the technology that delivers them. Local boards may use formula dollars for career-services delivery systems.
Eligible applicants: Local Workforce Development Boards and their fiscal agents
WIOA Governor's Reserve / statewide activities
Program page ↗Statewide innovation, system-wide technology, evaluation, and capacity building — the usual home for a multi-region platform pilot.
Eligible applicants: State workforce agencies, often passed through to counties
Perkins V — Strengthening Career & Technical Education
Program page ↗Career exploration and advisement, career guidance systems, and work-based learning coordination for CTE participants.
Eligible applicants: State CTE agencies, community colleges, and CTE consortia
TANF work programs
Program page ↗Job preparation, work supports, and case management for low-income parents — including tools that reduce caseworker time per participant.
Eligible applicants: State and county human services agencies
SNAP Employment & Training (SNAP E&T)
Program page ↗Assessment, case management, and job-search components — with 50% federal reimbursement on qualifying administrative costs.
Eligible applicants: State SNAP agencies and their approved E&T providers
Registered Apprenticeship expansion grants
Program page ↗Recruiting, screening, and pipeline visibility for apprenticeship sponsors and employers.
Eligible applicants: States, local governments, intermediaries, and sponsors
EDA economic development & Build to Scale programs
Program page ↗Regional talent strategies tied to employer demand and industry cluster growth.
Eligible applicants: Counties, regional planning bodies, and EDDs
- American Rescue Plan Act (ARPA)Remaining workforce development allocations
- DOL Workforce Innovation GrantsAI-powered workforce tools — active FY2026 federal priority
- NYS Office of Strategic Workforce DevelopmentState-level program alignment
- Robin Hood & NYC workforce fundersWorkforce equity technology initiatives
Reporting your board already has to file.
Plumlogix will establish clear KPIs aligned to New York City's WIOA performance requirements and the City's equity and workforce goals. These are our proposed Year 1 targets.
Mapped to the six WIOA primary indicators of performance.
- Employment rate — 2nd quarter after exitTracked per participant and reported by cohort
- Employment rate — 4th quarter after exitRetention view aligned to federal reporting
- Median earnings — 2nd quarter after exitWage-gain reporting by program and provider
- Credential attainment rateCredentials linked to eligible training providers
- Measurable skill gainsProgress captured from pathway milestones
- Effectiveness in serving employersEmployer repeat-hire and penetration views
We're ready to move quickly.
We welcome any of the following conversations to advance this proposal. Choose the format that fits your timeline — we'll come prepared.
- 01Solution walkthrough
60-minute live demo with SBS leadership and case management staff.
- 02Pilot scoping session
Define a 90-day pilot cohort — 2,500 residents, one neighborhood, measurable outcomes.
- 03Leadership briefing
Executive briefing for the City leadership on national positioning, funding pathways, and equity impact.